Privacy Policy

BROS Mobile is the official mobile application of Bali Royal Hospital. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

Effective Date: July 22, 2026

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1. Information We Collect

Depending on the features you use, BROS Mobile may collect the following information:

• Personal information (name, phone number, email address, medical record number, if applicable).
• Appointment and registration information.
• Device information (device model, operating system, application version).
• Push notification token for sending hospital notifications.
• Internet Protocol (IP) address and basic usage logs.

2. How We Use Your Information

Your information is used solely to provide healthcare-related services, including:

• Patient registration.
• Appointment scheduling.
• Queue management.
• Access to hospital services.
• Sending appointment reminders and notifications.
• Improving application performance and user experience.
• Providing customer support.

3. Information Sharing

Bali Royal Hospital does not sell or rent your personal information.

Your information may only be shared:

• With authorized hospital personnel.
• When required by applicable laws or regulations.
• To trusted service providers who assist in operating the application under strict confidentiality agreements.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is completely secure.

5. Data Retention

Your information is retained only as long as necessary to provide healthcare services, fulfill legal obligations, resolve disputes, and enforce our agreements.

6. Permissions Used

BROS Mobile may request the following Android permissions:

Permission	Purpose
Internet	Access hospital online services.
Notifications	Receive appointment reminders and hospital announcements.
Camera (optional)	Scan QR Codes or upload supporting documents, if available.
Storage / Photos (optional)	Upload required documents or profile images.

Permissions are only requested when required by specific features.

7. Children's Privacy

BROS Mobile is intended for use by patients and their families. Parents or legal guardians are responsible for managing information submitted on behalf of minors.

8. Third-Party Services

The application may use trusted third-party services such as:

• Google Firebase Cloud Messaging (FCM) for push notifications.
• Google Play Services.

These services have their own privacy policies.

9. Your Rights

You may request to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of information where permitted by applicable laws.
• Withdraw consent for certain processing activities.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions regarding this Privacy Policy, please contact:

Bali Royal Hospital
BROS Mobile Support
Email: info@baliroyalhospital.co.id
Website: https://baliroyalhospital.co.id

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By using BROS Mobile, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.